Legal firm presents strong evidence for remote monitoring.
One of NZCS's longest standing remote monitoring clients was a medium
sized legal firm, based in New Zealand (4 partners, 2 staff solicitors, 1 legal
executive, 4 legal secretaries and 3 support staff).
The firm had been plagued
by computer problems for more than a year before the Practice Manager, who had
only a very basic knowledge of computers, called NZCS for help and agreed to a
trial of remote monitoring.
NZCS checked their computer network thoroughly and
installed remote monitoring software which would enable the system to be
constantly watched and checked 24 x 7.
From that time onward, any problems which
occurred could be picked up and fixed remotely before they could bring the
network down. The reliability of the network was also improved by scheduled
routine maintenance, carried out remotely, and automatic back up of all files
without relying on the human factor.
"The difference is incredible," says the
Practice Manager, "instead of the IT system being a constant problem, it just
hums away in the background and is never an issue. I am happy to say that I
cannot remember the last time the system was down."
NZCS is proud to say that
eight years down the track, this remote monitoring contract still in place
During this period, we have also recommended relevant system upgrades that have
enabled client to update their IT system while remaining within strict budgetary
controls.