Emergency Call cures itchy trigger finger.
For NZCS clients, the live help desk is as effective as an expensive on-site call
and a lot quicker.
When the Office Manager of an Auckland client was uninstalling software no longer
needed, he accidentally removed the Outlook system as well, instantly losing all
emails, contacts, tasks and appointments.
This story did have a happy ending. As a result of a phone call to our Live Help
Desk, we were able to have the system up and running again within 20 minutes, with
no loss of data!
Another example: One of our remote monitoring clients, a large supplier processing
data for the New Zealand tax office, found that they were having difficulties connecting
to their client on-line and therefore could not service them effectively.
A phone call to the NZCS live help desk established that their Internet Explorer
pop up blocker was preventing access to the client at the NZ Inland Revenue Department.
Our Live Help Desk technician connected to the client's network remotely and discovered
that the problem was being caused by not one, but two pop up blockers. (One being
a hitherto unsuspected blocker in the Yahoo control bar). These controls were immediately
adjusted to allow connection to the Department of inland Revenue and this problem
was solved.
This client has had a remote monitoring contract with NZCS for 8 years and the manager
says "System Support is of the utmost importance to us and would have no hesitation
in recommending their service & support".
