New server saves meat processing supplier's bacon.
A Brisbane firm specialising in bar coding, labeling and inventory control systems
for the Meat Processing, Food Processing and Cool Storage industries had serious
IT problems which were affecting their ability to service their often remote clients
such as country abattoirs. When a motherboard failure in one of their three old
computers brought the system to its knees, they called in NZCS for a quick and effective
solution.
The PC that had the failed motherboard was so old, it was going to take two weeks
to get a new motherboard, creating a lot of downtime, and in any case, this was
probably only a short term fix.
Instead of requiring them to replace any computers, NZCS replaced the failed motherboard
in the old computer by upgrading it to a server, installing a proven Microsoft software
package.
The benefits were impressive and immediate. The server consolidated the two remaining
old computers into a single network, which enabled all three desktop users to access
all software and files, boosting efficiency. The email system was also streamlined
to ensure a more reliable service for distant clients.
The most important benefit of a system upgrade like this is the fact that it reduces
downtime and boosts the efficiency of customer service.
There was also a saving in administrative time, since the firm now had to manage
one system instead of three separate computers, but having a reliable new computer
system also boosted staff morale since they now had confidence in the system.
As the company CEO says, "Having a reliable server that is not going to crash when
no one is in the office is very important - we spend our time serving our clients
instead of worrying about IT problems."
This company is also a remote monitoring client, so NZCS continues to monitor the
server 24 x 7 and ensure that any potential problems are fixed before they impact
on customer service.